A first contact practitioner (FCP) is an experienced physiotherapist who has the advanced skills necessary to assess, diagnose and recommend appropriate treatment or referral for musculoskeletal (MSK) problems on a patient’s first contact with healthcare services e.g when they visit their GP surgery.
Patients with MSK complaints can be booked in to see an FCP by a GP receptionist or other healthcare professional. An FCP offers expert MSK assessment and diagnosis, however, is also integrated within the multi-disciplinary team in each GP Practice. If appropriate an FCP may prescribe a programme of exercises, refer for blood tests or X-ray, administer steroid injections, utilise local services or refer a patient to an appropriate secondary health service e.g. rheumatology or orthopaedics.
Please speak to our Reception Team who can book you an appointment.
Meet the team – Jim, Kayleigh and Steve.
We are currently making appointments for flu vaccinations for all eligible patients. Please contact the practice on 01484 421580 and book an appointment for your vaccination. If you are unsure whether you are eligible then please ask the receptionist.
Please inform the reception team if you DO NOT wish to have a flu vaccination.
For patients who are currently shielding please read the latest guidance from the government below.
In line with recent guidance, if you have been requested to attend the surgery for a face to face appointment, please attend wearing your own face mask or face covering. Thank you.
Please be aware that the practice will not provide face mask exemption letters. Please visit the following website for more information on this:-
For the latest advice and guidance regarding Coronavirus please see below:-
FROM IMMEDIATE EFFECT – PLEASE DO NOT COME INTO THE PRACTICE UNLESS YOU HAVE BEEN ASKED TO COME BY A CLINICIAN. IF YOU NEED AN APPOINTMENT OR SICK NOTE YOU MUST RING THE SURGERY. IF YOU WANT TO ORDER A PRESCRIPTION PLEASE ORDER ONLINE OR BY TELEPHONE. IF YOU HAVE ANY OF THE CORONAVIRUS SYMPTOMS, NEW CONTINUOUS COUGH AND/OR HIGH TEMPERATURE FOLLOW THE ABOVE GUIDANCE AND STAY AT HOME. PLEASE VISIT THE NHS111 WEBSITE FOR MORE INFORMATION.
We are currently suspending the option to book appointments online due to the current Coronavirus outbreak. You will need to book all appointments over the telephone until further notice. Please advise our reception team of your symptoms if you feel you may have contracted Coronavirus, please do not come into the Practice. Please look on the NHS 111 website for further information.
If you need a general practice appointment about something other than coronavirus then please contact the practice by phone and if a face to face appointment is necessary you will be advised what to do.
Lockwood Surgery’s Privacy Notice – Please see attached
Appointments can be made online, over the phone, in person. Routine appointments with the Doctor are usually of 10 minutes duration. Practice Nurse appointments are of variable duration dependent upon the reason for the appointment. Appointments can be made for face to face or telephone consultations.
It’s very helpful if you discuss the reason for your appointment with Reception as this will help to ensure you receive the right service with the right person at the right time. Same day appointments are available every day if your medical problem genuinely cannot wait until the next available routine appointment.
If you have been given a same day clinic appointment you will be seen for the one medical problem you felt was too urgent to wait until our next routine appointment and you will be seen by the first clinician who becomes available, this could be either a Practice Nurse or a GP.
PLEASE BE AWARE THAT ALL INCOMING AND OUTGOING TELEPHONE CALLS MAY BE RECORDED FOR TRAINING AND MONITORING PURPOSES.
Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the cameras are recorded – If you require more information please call in to the surgery and ask the Receptionist for a copy of our CCTV Policy & Code of Practice Leaflet.
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Please use the links below to find out more:
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 10th December 2019.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.