We will be closed on Bank Holiday Monday 25th May 2020. We will re open on Tuesday 26th May 2020 at 8.30a.m. If you require urgent medical advice when the surgery is closed please call 111. If your problem is an emergency or life threatening please call 999.
For the latest advice and guidance regarding Coronavirus please see below:-
FROM IMMEDIATE EFFECT – PLEASE DO NOT COME INTO THE PRACTICE UNLESS YOU HAVE BEEN ASKED TO COME BY A CLINICIAN. IF YOU NEED AN APPOINTMENT OR SICK NOTE YOU MUST RING THE SURGERY. IF YOU WANT TO ORDER A PRESCRIPTION PLEASE ORDER ONLINE OR BY TELEPHONE. IF YOU HAVE ANY OF THE CORONAVIRUS SYMPTOMS, NEW CONTINUOUS COUGH AND/OR HIGH TEMPERATURE FOLLOW THE ABOVE GUIDANCE AND STAY AT HOME. PLEASE VISIT THE NHS111 WEBSITE FOR MORE INFORMATION.
We are currently suspending the option to book appointments online due to the current Coronavirus outbreak. You will need to book all appointments over the telephone until further notice. Please advise our reception team of your symptoms if you feel you may have contracted Coronavirus, please do not come into the Practice. Please look on the NHS 111 website for further information.
If you need a general practice appointment about something other than coronavirus then please contact the practice by phone and if a face to face appointment is necessary you will be advised what to do.
Lockwood Surgery’s Privacy Notice – Please see attached
Appointments can be made online, over the phone, in person. Routine appointments with the Doctor are usually of 10 minutes duration. Practice Nurse appointments are of variable duration dependent upon the reason for the appointment. Appointments can be made for face to face or telephone consultations.
It’s very helpful if you discuss the reason for your appointment with Reception as this will help to ensure you receive the right service with the right person at the right time. Same day appointments are available every day if your medical problem genuinely cannot wait until the next available routine appointment.
If you have been given a same day clinic appointment you will be seen for the one medical problem you felt was too urgent to wait until our next routine appointment and you will be seen by the first clinician who becomes available, this could be either a Practice Nurse or a GP.
PLEASE BE AWARE THAT ALL INCOMING AND OUTGOING TELEPHONE CALLS MAY BE RECORDED FOR TRAINING AND MONITORING PURPOSES.
Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the cameras are recorded – If you require more information please call in to the surgery and ask the Receptionist for a copy of our CCTV Policy & Code of Practice Leaflet.
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Please use the links below to find out more:
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 10th December 2019.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.