Welcome to Lockwood Surgery

Appointments can be made online, over the phone, in person. Routine appointments with the Doctor are usually of 10 minutes duration.  Practice Nurse appointments are of variable duration dependent upon the reason for the appointment. Appointments can be made for face to face or telephone consultations.

It's very helpful if you discuss the reason for your appointment with Reception as this will help to ensure you receive the right service with the right person at the right time. Same day appointments are available every day if your medical problem genuinely cannot wait until the next available routine appointment.

If you have been given a same day clinic appointment you will be seen for the one medical problem you felt was too urgent to wait until our next routine appointment and you will be seen by the first clinician who becomes available, this could be either a Practice Nurse or a GP.

PLEASE BE AWARE THAT ALL INCOMING AND OUTGOING TELEPHONE CALLS MAY BE RECORDED FOR TRAINING AND MONITORING PURPOSES.

Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the cameras are recorded - If you require more information please call in to the surgery and ask the Receptionist for a copy of our CCTV Policy & Code of Practice Leaflet.

 

Dementia Awareness Week – 20th May 2019

Please click on the link to view the various workshops over the coming week to find out a little more about how in everyday life you could be a Dementia Friend. https://www.dementiafriends.org.uk/WEBSession  

BANK HOLIDAY CLOSURES

The Practice will close for the Spring Bank Holiday on Friday 24th May 2019 at 6.30p.m and will re open on Tuesday 28th May 2019 at 8.30a.m.  Please make sure any regular prescription medicines are collected before the Bank Holiday Closures. If you have a medical problem that can't wait until we re open then please call 111.  If your problem is of a life threatening nature then please call 999.

Active Signposting

Active Signposting Active Signposting is one of the ten NHS England High Impact Actions that practices can take to free up GP time.  Active Signposting is designed to connect patients more directly with the most appropriate source of help or advice; this may include services in the community as well as within the Practice. All of the reception/admin team here at Lockwood Surgery have undergone both online and face-to-face training commissioned by our Clinical Commissioning Group (Greater Huddersfield CCG) in order to go live with Active Signposting within our Practice. Active Signposting will offer the patient ‘choice’ to access the service that is most appropriate for them.  Reception staff will not ‘triage’ patients; instead acting as Care Navigators they will be able to connect the patient more directly with the most appropriate professional or service in our area.  Sign Posters (Care Navigators) do not make clinical decisions but when a patient presents with symptoms that could be dealt with by a pharmacist, optician or a social prescribing service they will confidently offer these alternatives. This new initiative gives patients more control over their own care because it offers them the choice of a service that better suits their health and wellbeing needs.  Active Signposting also improves access for patients who do need to see a GP, as patients who do not necessarily need to see a GP are directed to a more appropriate service. Active Signposting aims to change the assumption that GPs are the first point of care for patients – this benefits patients by improving outcomes and creating a better experience, which in turn improves job satisfaction for our hardworking and dedicated reception/admin staff.  

PRIVACY NOTICE

Lockwood Surgery's Privacy Notice  - Please see attached Privacy Notice Lockwood Surgery Privacy Notice Leaflet to patients

Type 2 Diabetes – What to do if you are at risk

Please click on the following link to look at the Type 2 Diabetes booklet. Type 2 Diabetes Booklet

PRESCRIPTION ORDERING

PLEASE BE AWARE THAT FROM 15th OCTOBER 2018 THE PRACTICE WILL NO LONGER TAKE PRESCRIPTION ORDERS OVER THE TELEPHONE. PATIENTS WILL NEED TO ORDER ONLINE OR COME IN TO THE SURGERY  AND ORDER AT RECEPTION OR LEAVE THE TICKED WHITE SIDE OF THEIR PRESCRIPTION IN OUR RED REPEAT PRESCRIPTION REQUEST BOX LOCATED IN THE WAITING ROOM BY THE MAIN ENTRANCE. IF YOU ARE HAVING DIFFICULTLY ACCESSING YOUR ONLINE RECORD THEN PLEASE CONTACT OUR RECEPTION TEAM AND THEY WILL HELP YOU RESET YOUR PASSWORD Also Pharmacies and suppliers of medical appliances will not be able to order medicines on your behalf from 1st April 2017.  Please see the attached flyer. repeat-prescription-a5-print

CARERS

Do you look after someone who can't manage on their own?Friend, Relative, Neighbour or someone else? If so please let us know, our GPs & Staff will be able to support your needs and advise you of our local Carer Support Services. You will also be entitled to a Health Check and free flu vaccination.  Our Carers Champion at the Surgery is Tracy Burchael, please ask for her if you would like more information.

Training Closure Dates

The practice will close at 1p.m. on the following days for training purposes and re-open the following morning at 8.30a.m. 21/5/19, 18/6/19, 16/7/19, 20/8/19, 17/9/19, 15/10/19, 19/11/19, 17/12/19 Should you require urgent medical attention during this time please ring NHS 111.  If you have an emergency whilst the practice is closed dial 999.

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS  service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Please use the links below to find out more:

Patient summary information EPS (Adobe PDF document)

Electronic Prescription Service (EPS) Patient Nomination Request v4 copy (Adobe PDF document)

TV screen Electronic Prescription Service (EPS) NLD (3) (Microsoft Powerpoint will be required to view this document)